From First Call to Full Integration
Gapstars Delivery ensures seamless client engagements through agile coaching, risk management, and data-driven improvements, enabling teams to integrate faster and deliver continuous high performance.
About Gapstars Delivery
Seamless delivery for high-performance tech teams
Our Delivery team ensures that every Gapstars partnership thrives. From pre-sales engineering expertise to structured onboarding and continuous performance optimization, we proactively manage challenges and drive long-term success. With agile coaching, tailored frameworks, and hands-on client support, we make sure your remote teams integrate smoothly and deliver real business impact.
- Strategic Onboarding
We’ll bring you years of experience across industries such as software development, cloud infrastructure, AI and more, ensuring that your projects are in expert hands.
- Performance & Growth
Every team is built to match your specific needs, ensuring they integrate with your processes and deliver value from day one.
-
Proactive
Support
We maintain high standards in everything we do, from the quality of our code to the smoothness of our delivery management .
Our Delivery Process
A proven framework for, max. performance and long-term impact.
Seamless Team Onboarding
Get your remote team integrated fast with structure, clarity, and cultural alignment from day one.
Aligned expectations and communication rhythms- Seamless integration into client tools & culture
- Structured, partner-specific onboarding plans
Performance, Proactively Managed
We spot challenges early, implement improvement plans, and support continuous growth with 1:1 coaching and clear communication.
- Aligned expectations and communication rhythms
- Seamless integration into client tools & culture
- Structured, partner-specific onboarding plans
Building Agile-Ready Teams
From basic frameworks to full agile maturity, we guide teams and clients through practical, high-impact agile adoption.
- Hands-on support for Agile adoption
- Contextual training sessions and coaching
- Practical implementation of roles, and tools
Metrics That Drive Outcomes
We help define KPIs and success metrics that align with your goal —driving clarity, accountability, and smarter decisions.
- Define clear, actionable KPIs
- Align metrics with business outcomes
- Track performance across quality, productivity & teamwork
Skills That Scale With You
Through gap analysis and tailored upskilling, we keep your team evolving ready for what’s next in tech and business.
- Analyse technical and soft skill gaps
- 1 on 1 mentoring for team leads
- Design targeted training and development plans
- Keep teams evolving with your needs
Tailored Onboarding
Seamless Team Onboarding
Get your remote team integrated fast—with structure, clarity, and cultural alignment from day one.
- Aligned expectations and communication rhythms
- Seamless integration into client tools & culture
- Structured, partner-specific onboarding plans
Performance Management
Performance, Proactively Managed
We spot challenges early, implement improvement plans, and support continuous growth with 1:1 coaching and clear communication.
- Aligned expectations and communication rhythms
- Seamless integration into client tools & culture
- Structured, partner-specific onboarding plans
Agile Maturity
Building Agile-Ready Teams
From basic frameworks to full agile maturity, we guide teams and clients through practical, high-impact agile adoption.
- Hands-on support for Agile adoption
- Contextual training sessions and coaching
- Practical implementation of roles, and tools
KPI Setting & Measurement
Metrics That Drive Outcomes
We help define KPIs and success metrics that align with your goals—driving clarity, accountability, and smarter decisions.
- Define clear, actionable KPIs
- Align metrics with business outcomes
- Track performance across quality, productivity & teamwork
Gap Analysis & Upskilling
Skills That Scale With You
Through gap analysis and tailored upskilling, we keep your team evolving—ready for what’s next in tech and business.
- Analyse technical and soft skill gaps
- 1 on 1 mentoring for team leads
- Design targeted training and development plans
- Keep teams evolving with your needs
Agility is more than running sprints.
Our Agile Maturity Assessment helps you identify where your teams stand today and how to get them performing at their best tomorrow. From workflows and collaboration to delivery and leadership, we provide clear insights and tailored recommendations that unlock long-term velocity and resilience.
This isn’t not a test; it’s a tool for self-evaluation, and continuous improvement.
The aim is to identify growth opportunities, not to achieve a high score.
Trusted By Scale-Ups Worldwide
Backed by 50+ partners in tech and finance
Practical learning
Engineered for lasting impact
From Colombo to Lisbon, our hubs are designed to power scale-ups with talent, infrastructure, and culture that go the distance.
Agile Mindset Workshop
Based on LEGO® Serious Play®, this session uses the first principles of Agile to strengthen team dynamics, improve communication, and encourage creative problem-solving. Teams walk away more aligned and ready to adapt.
Key takeaways:
- Stronger team dynamics and collaboration
- Clearer communication across roles and functions
- Practical understanding of Agile principles
- Creative problem-solving through hands-on play
Leadership Development Workshop
Built on the 7 Habits of Highly Effective People, this workshop helps emerging leaders develop the mindset and tools to guide distributed teams. It focuses on ownership, communication, and performance coaching, giving leads the confidence to grow into their roles.
Key takeaways:
- Practical tools for leading distributed teams
- Stronger ownership and accountability
- Improved feedback and coaching skills
- Confidence in handling team challenges
Cultural Alignment Workshop
Drawing from Erin Meyer’s Culture Map, this training helps teams understand cultural differences, adapt communication styles, and collaborate more effectively across borders. It’s a powerful way to turn diversity into an advantage.
Key takeaways:
- Improved cross-border communication and collaboration
- Greater cultural awareness and sensitivity
- Fewer misunderstandings in distributed teams
- Stronger sense of shared purpose
1. Pre-Sales
Pre-sales support from delivery – before, during and after the engineering calls
a. Collaborate with the sales team to address any inquiries or clarifications from clients, particularly on technical or delivery aspects. This input enhances the initial engineering discussions by ensuring they are more productive and focused.
b. Joining Pre-Sales (engineering & other) calls with the clients to ask the right questions and to showcase our collective leadership experience when it comes to technical and delivery expertise, This call can also act as a qualifying call for Gapstars, to check if this client is prepared to onboard a remote team.
- Pre-sales questionnaire
- Plan your engineering call
c. Offer recommendations to clients when necessary and create concise proposals. This demonstrates the depth of technical and delivery expertise within Gapstars, assisting the sales team in showcasing value beyond just providing technical teams.
- Example proposal
- Gapstars recommendations
d. Advocate for the adoption of agile and data maturity models to assess clients’ maturity levels in respective areas. This not only adds value to clients by providing consultative insights but also opens opportunities for expanding into consultancy services.
- Data Maturity assessment
- Data Maturity Assessment and example use case
- User manual for Agile Maturity assessment
2. Starsight 360 is an internal tool which will help Gapstars collect information on the client to qualify/disqualify clients as well as calculate a risk score based on 5 pillars
- Introduction to Starsight-360
- More information
a. Helping the sales team to collect the right information for the assessment from a technical and delivery point of view to calculate the risk rating for an account. This tool is internal and can be used for qualifying clients. If we decide to onboard the client, the tool can be used to manage risks and also as an input to the account plans.
2. Onboarding
1.Team onboarding plans
a.Creating team onboarding plan templates and updating/ customising them based on the client needs.
- Example plan: Copernica
This helps account managers have a more structured and guided conversation with the client on how to onboard the remote team members for faster integration into their organisation. This will ensure that the teams become productive faster as well.
b.Routine check-ins with the clients and teams to speak about health of the engagement onboarding & any related challenges – click for a agenda guideline for this meeting, this can be customized based on the client. This will help the account managers and the delivery managers to keep a track of the onboarding process and to identify any risks/ issues along with the client at an early stage of the engagement.
- Sample agenda for a Onboarding Plan Check in Meeting
2.Preparing the teams for onboarding & skill gap analysis – assessing the team to see if they need any upskilling before / after joining the account.
a. Skill gap analysis helps us identify the skill gaps proactively which will help Academy to create the plan to bridge identified gap.
- Developer skill gap analysis template
- Team skill gap template
b. Plan to close any identified skill gaps (Training, Mentoring) with a Moonshot so that we can set the team/individuals up for success in their new roles
- Moonshot template
c. It is important to prep the remote Gapstars team on the ways of working with the client/ cultural nuances to prevent any downstream issues that can be caused in new engagements due to new ways of working and cultural alignment- this can be done by walking them through an onboarding plan and talking to them about cultural perspectives.
3. Ongoing projects
1.Partner/ Team check-ins
a. Monthly check in with the team and/or client to proactively identify issues, potential risks. The purpose of the above meetings is to facilitate effective communication, alignment, and collaboration between the remote team/client involved.
- Gapstars team delivery check-in process template
b.Check in with clients on a catch up on the delivery aspects and making reconsolidations (when needed). There are clients who request for recommendations and there are instances where we become consultative and provide them with proactive reconsolidations. The depth of these conversations add value to the client, the ultimate goal is to provide them with an outcome which helps their organizations business objectives.
- Delivery meeting template
2.Performance Management
a.Addressing performance issues which are raised by clients / proactively identified by Gapstars. The presence of engineering and delivery team along with account managers, HRBP and academy members are vital for these conversations provide a plan and recommendations along with a performance improvement plan.
- Moonshot template
b.Continuously making improvement reccomendations to employees and clients and getting actively involved in closing performance issues to ensure that the correct communication and the guidance is given to both the team and the client. It’s vital to provide this oversight as there might be improvements to be made from both parties to ensure the performance issues are resolved.
- Copernicus x Gapstars 2024
- Delivery Meeting Template
3.Delivery Maturity, recommendations and training
a. Guiding the clients and teams to conduct agile maturity assessments, the clients might need some guidance in doing the assessments in these instances delivery can assist the clients/teams to perform the assessment if required.
b. Recommendations to clients on agile practices and areas of improvement based on assessment of their maturity. Once the assessment is done, the clients will require a detailed report of how they can get to their target state. Delivery can provide a report of the recommendation based on the findings.
- Agile Maturity Matrix
c. Agile training consultancy
i. Needs Assessment: Conducting a thorough assessment of the client’s current practices, organizational structure, and team dynamics to identify areas for improvement and determine the appropriate training interventions.
ii. Customized Training Programs: Designing bespoke training workshops, seminars, or courses tailored to address the specific needs and objectives of the client. These programs cover various aspects of agile methodologies, including Scrum, Kanban, Lean, and Agile frameworks.
iii. Delivery and Implementation: Delivering interactive training sessions facilitated by experienced agile practitioners and trainers. These sessions may include theoretical concepts, practical exercises, case studies, and real-world examples to enhance learning and understanding.
iv. Coaching and Mentoring: Providing ongoing coaching and mentoring support to teams and individuals as they implement agile practices in their day-to-day work. This includes guidance on overcoming challenges, adapting agile principles to unique contexts, and fostering a culture of continuous improvement.
v. Agile Transformation Support: Assisting clients in driving organizational change and transformation initiatives to embed agile principles at all levels of the organization. This may involve leadership coaching, stakeholder engagement, and strategic alignment to ensure alignment with business objectives.
vi. Evaluation and Continuous Improvement: Conducting post-training evaluations to assess the effectiveness of the training programs and gather feedback for future improvement. Agile training consultancy services are continuously refined and updated to reflect evolving industry best practices and client needs.
4.Account Management support for reviews
a. Logging Observations and Supporting Account Reviews: Document ongoing observations in a centrally accessible place (https://gapstars.atlassian.net/wiki/spaces/CK/pages/48660483/Active+Clients) and support account teams in preparing quarterly account reviews. This ensures insights are captured and utilized for strategic planning and client management.
- Iprox delivery meeting
- Zero Friction RCA & recommended steps
4. Support
1. Engineering/ career frameworks
a. Creating and Customizing Engineering Frameworks: Identify opportunities to assist clients with engineering or career frameworks and customize them as needed. This helps clients establish structured processes for their teams’ development and growth and it helps the Gapstars stakeholders to have clear visibility on how performance/increments/promotions are decided.
- Engineering Framework
b. Recommendations on Metrics and KPIs: Provide recommendations on development, quality assurance, and productivity metrics and KPIs as required. These metrics enable objective performance reviews and help clients assess team effectiveness accurately. It also helps the Gapstars stakeholders to have clear visibility on how success is measured within teams/individuals.
- KPI Guideline
Gapstars FAQ
How does Gapstars support us beyond recruitment?
We focus on making sure your team is set up for success from onboarding and aligning processes to ensuring full integration with your way of working. Our delivery team provides the structure and guidance you need, so your team can focus fully on delivering results.
When does Gapstars step in to support delivery?
We provide support when it’s needed most, and in some cases proactively where we see opportunities to add value. This could mean facilitating onboarding, refining workflows, running training sessions, or coaching team leads.
What kind of training and development do you provide?
Our training programmes are designed to strengthen both technical and soft skills. A highlight is our Agile mindset training, which gives teams fresh, practical ways of working. We also support growth through mentoring, leadership coaching, and team-building activities.
How do you help during periods of change?
We bring structure and guidance during transitions such as new processes, restructures, or cultural shifts. Our goal is to make change easier to navigate for your team, so they can stay focused and confident through the transition.
How much ownership does Gapstars take in delivery?
You remain fully in control. We complement the way you work by providing the right level of support, structure, and expertise to help your team perform and grow.
