About Gapstars
Gapstars is a Netherlands-based software development services provider that builds remote, agile teams in Sri Lanka and Portugal for innovative tech companies. Today, we are home to 220+ TechStars and innovative minds, turning scalable software into performance products that shape the future. Our partners are highly ambitious tech companies that are looking to conquer their respective markets.
The Role
We are looking for a technically skilled and proactive System Engineer to join our team and serve as a vital link between our Junior Customer Support Team and Senior System Engineers. The ideal candidate will manage escalated technical issues, contribute to a secure and efficient IT environment, and help reduce the workload on senior staff by resolving intermediate to complex support cases.
Responsbilites
We are looking for a technically skilled and proactive System Engineer to join our team and serve as a vital link between our Junior Customer Support Team and Senior System Engineers. The ideal candidate will manage escalated technical issues, contribute to a secure and efficient IT environment, and help reduce the workload on senior staff by resolving intermediate to complex support cases.
Act as the second line of technical support, handling escalated issues from the Customer Support Team.
Manage and troubleshoot issues related to Microsoft Azure, Intune, Exchange, and Microsoft 365 (Business Premium & P2 plans).
Assist with endpoint management, device compliance, and policy configuration via Intune.
Perform basic PowerShell scripting to automate routine tasks and support troubleshooting.
Ensure IT security principles are upheld in every support case, especially with clients in the finance sector.
Collaborate with Senior System Engineers to identify recurring issues and implement long-term solutions.
Document solutions and contribute to the knowledge base for future use.
Stay updated on emerging technologies and best practices in IT infrastructure and security.
Work autonomously and proactively in a remote-first environment, considering the 3.5-hour time difference.
3+ years of experience with the relevant field.
Hands-on experience with:
○ Microsoft Azure, Intune, Exchange, Microsoft 365 (Business Premium & P2)
Basic PowerShell scripting capabilities
Strong understanding of IT security principles
Experience with tools (preferred but not required):
○ Datto RMM, Autotask, Keeper, Printix, Catman, Witchcure, Cscaler
Affinity with tech monitoring tools and scripting/automation
Knowledge of DORA (Digital Operational Resilience Act) is a plus
Preferred Certifications: MS900, SC900, MD102, MS100, SC300 (or equivalent Microsoft certifications)
Soft Skills
● Excellent problem-solving and troubleshooting skills.
● Strong communication skills in English (both verbal and written).
● Proactive mindset with the ability to take initiative.
● Autonomous learner, eager to keep up with new technologies.
● Collaborative team player, comfortable working cross-functionally.
"Gapstars is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, disability, or age. Your personal information collected during the application process is handled following our privacy policy and used exclusively for recruitment and hiring purposes only"
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