Key Responsibilities

Team performance & structure

• Uphold a consistent work ethic across the team.

• Support and coach team leads in decision-making, delivery ownership, and leadership development.

• Facilitate tracking performance through delivery metrics (cycle time, quality indicators, incident rates and more detailed metrics alike) and take and advise on corrective actions when needed.
  

Team enablement & agile coaching

• Coach teams in agile principles to drive self-organisation, autonomy, and proactive decision-making.

• Facilitate agile events such as sprint planning, reviews, and retrospectives to enable continuous improvement.

• Guide teams to own and optimize their workflows, blockers, and team health metrics.

• Promote a culture of learning from both success and failure, build psychological safety and experimentation.

• Work with the senior team members to strengthen the onboarding experience with clearly documented processes.

• Help implement fair and transparent evaluation and promotion practices based on impact, quality, and delivery metrics.

• Coach teams to be comfortable making informed estimations based on incomplete information.

Customer-centric delivery & business alignment

• Facilitate backlog prioritization with stakeholders to align technical work with customer value and business goals.

• Coach teams to track and understand performance metrics such as velocity, lead time, cycle time, error budgets and customer impact.

• Shift mindset from task execution to impact-driven delivery.

• Promote sustainable engineering by helping teams identify and address technical debt.
  

Cultural bridging & communication improvement

• Facilitate mutual understanding, alignment, and psychological safety across different working cultures

• Encourage open, direct communication and knowledge sharing across cultures and functions.

• Enable teams to handle conflicts and alignment issues independently, with minimal escalation.

Delivery insights, reporting & data-driven enablement

• Champion a culture where performance data is used for empowerment, clarity, and growth, never for micromanagement. Enable teams and leaders to make better decisions by providing meaningful, accessible insights that drive continuous improvement and ownership.

• Create and evolve team-specific delivery dashboards and actionable metrics, supporting teams to become more data-driven while balancing short-term throughput with long-term health and sustainability.

• Enable teams to own and use their insights during retrospectives, planning sessions, and 1:1s, fostering continuous improvement from within rather than top-down pressure.

• Provide coaching support based on individual-level contribution insights (e.g., PR activity, collaboration habits, estimation patterns), always framed for development purposes, never for ranking, comparison, or performance pressure.

• Define and maintain a regular reporting cadence that brings delivery health into daily conversations, covering:

  • Sprint goals vs. outcomes

  • Cycle time, lead time, and throughput

  • WIP (Work In Progress) trends, blockers, and bottlenecks
    Incident volume, error budget and resolution times

  • Technical debt and quality indicators (e.g., bugs, test coverage)

  • Balance of feature delivery vs. maintenance and investment work

• Design and maintain cross-team delivery reports to:

  • Identify systemic trends across multiple teams

  • Highlight risk areas early

• Celebrate improvements and successes at the organisational level

• Partner closely with product and engineering teams to ensure delivery metrics are meaningfully aligned with business outcomes, team goals, and OKRs keeping performance data connected to impact, not just activity.

• Support leadership reporting by combining data with narrative context, making sure we are connecting team delivery health to business value, team maturity, and cultural growth, not just raw numbers.

• Utilise tools such as Jira, Confluence, Git analytics platforms, and BI solutions like Holistics to automate, scale, and visualise delivery insights effectively, ensuring data remains timely and actionable.

• Continuously evolve measurement practices to ensure that what is measured remains relevant, humane, and supportive of sustainable high performance, while adapting metrics as teams grow, mature, and change.

Success indicators

• Increased team ownership and reduced reliance on tech leads and managers.

• Faster, more confident decision-making.

• Fewer escalations and smoother cross-functional collaboration.

• Improved predictability and alignment with business impact.

• Clear improvements in team health, satisfaction, and maturity.

• Self-sustaining agile practices with phased-down dependency on the Delivery Support.

• Consistent delivery workflows and tooling across all teams, with standardized Jira boards and shared delivery rituals.

• High-quality, actionable reporting on team and individual delivery metrics that are used regularly in retrospectives, planning, and leadership updates.

• Visible improvements in throughput, sprint stability, and reduction of delivery bottlenecks.

• Operational excellence in process rollouts, changes to ways of working are reliably reflected in day-to-day execution.

Why this role matters

This is not a project management or people management role. It’s a transformational enabler. The Delivery Support drives change at the team level, helping Fixico scale sustainably through autonomous and accountable teams.

What you will need

• 5+ years of experience in agile coaching, delivery leadership, or transformation roles.

• Proven track record in driving improvements across performance, predictability, and quality

• Proven experience enabling cross-cultural or distributed teams.

• Strong knowledge of agile frameworks (Scrum, Kanban, SAFe, etc.) and team performance metrics.

• Deep understanding of product-led engineering and customer-centric delivery.

• Excellent facilitation, coaching, and conflict resolution skills.

• Cultural sensitivity and the ability to mediate between different communication styles.

• Experience using Jira or similar tools for tracking delivery and metrics.

• Background in software engineering or technical delivery.

• Familiarity with cross-cultural team dynamics.

• Experience with OKRs and aligning delivery to business impact.